Privacy Policy

Last updated: September 2026

This policy explains what personal data PB84 collects when you use this website, why, who we share it with, and the choices you have. We process personal data in line with the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000.

1. What we collect

• Details you give us: name, email, mobile number, delivery address, account password (stored only in encrypted, hashed form), reviews, and anything you write in the contact form or support chat.
• Order details: products bought, amounts, payment method and payment reference, delivery and tracking information.
• Usage data: pages viewed, device and browser type, approximate location from your IP address, and cookies (see section 4).

We do not collect or store card numbers, CVV, UPI PINs or bank login details. These are entered directly on Razorpay's secure payment page.

2. How we use it

• To process, deliver and support your orders, including sending order and delivery updates by WhatsApp, SMS or email.
• To answer questions you send through chat, WhatsApp, email or the contact form.
• To prevent fraud and misuse, and to meet tax, accounting and legal obligations.
• To understand how the site is used and to improve it.
• To send offers and news, only if you have joined our mailing list. You can unsubscribe at any time.

3. Who we share it with

We never sell your personal data. We share only what each service provider needs to do its job:

• Razorpay — to process online payments and refunds.
• Shiprocket and its courier partners — your name, phone number and address, to deliver your order.
• Meta (WhatsApp) — your phone number and order number, when we send order updates on WhatsApp.
• Our hosting provider — which stores the website and its database.
• Authorities — when required by law or to protect our rights.

4. Cookies

We use essential cookies to keep you signed in and to remember your cart. You can block or delete cookies in your browser settings, but you'll then need to sign in again and your cart may be emptied.

5. How long we keep it

We keep order and invoice records for as long as tax and accounting laws require. Account details are kept while your account is active. Chat and contact messages are kept for up to two years. After that, data is deleted or anonymised.

6. Security

The site uses HTTPS encryption, passwords are stored hashed, and access to customer data is limited to staff who need it. No system is completely secure, so please use a strong, unique password for your account.

7. Your rights

You can ask us to show you the personal data we hold about you, correct it, delete it (unless we must keep it by law, such as invoices), or stop using it for marketing. You can also withdraw consent you have given. Email pb84perfumes@gmail.com from the address on your account, and we'll respond within 30 days.

8. Children

This website is not intended for children under 18, and we do not knowingly collect their personal data.

9. Grievance Officer

10. Changes to this policy

If we change this policy, we'll update the date at the top of this page. Significant changes will also be highlighted on the website.