Refund & Cancellation Policy
In short: cancel free of charge until your order is dispatched. If something arrives damaged, leaking or wrong, tell us within 48 hours of delivery and we'll replace it or refund you. Unopened, sealed items can be returned within 7 days. Approved refunds reach your original payment method within 7 business days.
1. Cancelling an order
- Before dispatch: contact us with your order number and we'll cancel it. Prepaid orders are refunded in full.
- After dispatch: the order can no longer be cancelled. You may refuse a Cash on Delivery parcel at the door, or follow the return process below once it's delivered.
- We may cancel an order ourselves if a product is out of stock, your PIN code can't be served, or payment couldn't be verified. You'll be refunded in full.
2. Damaged, leaking, defective or wrong items
Report the problem within 48 hours of delivery, with your order number and clear photos of the product, the outer box and the shipping label. An unboxing video helps us resolve claims fastest. Once approved, we'll send a free replacement or give a full refund, including the delivery charge. Please keep the item and its packaging until the claim is settled.
3. Returning an item you don't want
- Items that are unopened, unused and still sealed in original packaging can be returned within 7 days of delivery.
- Delivery charges are not refundable, and a reverse-pickup fee may be deducted from the refund. We'll confirm the amount before arranging the pickup.
- The refund is issued once the item reaches us and passes inspection.
4. Items that can't be returned
For hygiene and safety reasons, we can't accept returns of:
- fragrances (attars, perfumes and sprays) that have been opened, tested or used, or whose seal is broken;
- samples and testers;
- saffron and other consumable products once opened;
- items bought on clearance or marked non-returnable on the product page.
This doesn't affect your right to a replacement or refund for damaged, defective or wrong items (section 2).
5. How refunds are paid
- Online payments (UPI, cards, netbanking, wallets): refunded through Razorpay to the same account or card within 7 business days of approval. Your bank may take a few more days to show it.
- Cash on Delivery orders: refunded by bank transfer or UPI to details you share with us, within 7 business days of approval.
6. How to request a cancellation, return or refund
Email pb84perfumes@gmail.com, with your order number. You can also use the contact form. We reply within one business day (Monday to Saturday, 10:00 am – 6:00 pm IST).