Shipping & Delivery Policy
In short: we ship from Lucknow to addresses across India. Orders leave us within 2 business days and usually arrive 3–7 business days later. Standard delivery is free on orders over ₹4,999.00.
1. Where we deliver
Orders are packed and dispatched from Lucknow, Uttar Pradesh. We currently ship to addresses within India only, through courier partners arranged by Shiprocket (such as Delhivery, Blue Dart, Xpressbees and Ekart). At checkout we check that your PIN code can be served. We do not ship internationally at the moment.
2. Dispatch and delivery times
- Orders are packed and handed to the courier within 2 business days (Monday to Saturday, excluding public holidays). Prepaid orders are dispatched once payment is confirmed.
- Standard delivery: usually 3–7 business days after dispatch; Lucknow and nearby cities in Uttar Pradesh are often quicker.
- Express delivery: usually 1–3 business days after dispatch, for metro and major cities.
- Remote areas, the North-East, Jammu & Kashmir, Ladakh and island territories can take longer. Weather, strikes or festivals may also cause delays; we'll keep you informed.
3. Delivery charges
- Standard delivery: ₹149.00, or free on orders over ₹4,999.00 (after discounts).
- Express delivery: ₹299.00.
- The exact charge is shown at checkout before you pay. There are no hidden fees at the door, other than the order total for Cash on Delivery orders.
4. Tracking
As soon as your order ships, you'll receive the courier name and tracking number. You can also see it under My Orders if you have an account, or ask our chat assistant with your order number.
5. Cash on Delivery
Cash on Delivery is available on most PIN codes; checkout tells you if it isn't available for yours. Please keep the exact amount ready. Couriers may also accept UPI at the door, but this depends on the courier.
6. Failed or refused deliveries
- The courier will usually attempt delivery up to three times and call the mobile number you provided. Please make sure it's correct and reachable.
- If a parcel comes back to us because the address was wrong, nobody was available, or it was refused, a prepaid order is refunded minus the delivery and return charges. For repeatedly refused Cash on Delivery orders, we may not offer COD again.
7. Damaged parcels
If the outer box looks tampered with or damaged, you may refuse the delivery or note it with the courier. If you notice damage or leakage after opening, tell us within 48 hours with photos — see our Refund & Cancellation Policy.
8. Questions
Email pb84perfumes@gmail.com with your order number, or visit our contact page.